Privacy Policy

Your privacy and the security of your personal and medical information are our top priorities. Learn how we collect, use, and protect your data.

Last updated: January 2025

1. Introduction

At Elicells, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or undergo stem cell therapy treatments.

By using our services, you consent to the data practices described in this policy. We adhere to applicable privacy laws and medical confidentiality standards.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our services:

  • Full name and contact information (email, phone number, address)
  • Date of birth and age
  • Emergency contact information
  • Payment and billing information
  • Travel and accommodation preferences

2.2 Medical Information

Protected Health Information (PHI)

We collect and maintain medical information necessary for providing stem cell therapy treatments, including:

  • Medical history and current health conditions
  • Medications and supplements
  • Treatment records and progress notes
  • Laboratory results and diagnostic information
  • Treatment outcomes and follow-up data

2.3 Website Usage Information

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referral sources and search terms
  • Device information and operating system

3. How We Use Your Information

3.1 Treatment and Care

  • Providing stem cell therapy treatments and medical care
  • Conducting medical consultations and evaluations
  • Monitoring treatment progress and outcomes
  • Coordinating care with other healthcare providers (with your consent)

3.2 Communication and Support

  • Responding to your inquiries and requests
  • Scheduling appointments and treatments
  • Sending treatment reminders and follow-up instructions
  • Providing customer service and support

3.3 Administrative Purposes

  • Processing payments and billing
  • Managing reservations and accommodations
  • Maintaining medical records and documentation
  • Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We Do NOT Sell Your Information

We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.

4.1 Limited Sharing for Treatment Purposes

We may share your information only in the following circumstances:

  • Healthcare Providers: With medical professionals involved in your care (with your consent)
  • Service Providers: With trusted partners who assist in providing our services (hotels, transportation, laboratories)
  • Legal Requirements: When required by law or to protect health and safety
  • Emergency Situations: To prevent serious harm to you or others

4.2 Your Consent

We will obtain your explicit consent before sharing your information for any purpose not described in this policy.

5. Data Security

We implement comprehensive security measures to protect your personal and medical information:

5.1 Technical Safeguards

  • Encryption of data in transit and at rest
  • Secure servers with regular security updates
  • Access controls and authentication systems
  • Regular security audits and monitoring

5.2 Physical Safeguards

  • Secure facilities with restricted access
  • Locked filing cabinets for physical records
  • Secure disposal of confidential information

5.3 Administrative Safeguards

  • Staff training on privacy and security practices
  • Written policies and procedures
  • Background checks for employees with access to PHI
  • Incident response procedures

6. Your Privacy Rights

You have the following rights regarding your personal and medical information:

  • Access: Request copies of your medical records and personal information
  • Correction: Request corrections to inaccurate or incomplete information
  • Restriction: Request limitations on how we use or share your information
  • Confidential Communication: Request to receive communications in a specific manner
  • Notification: Be notified of any data breaches that may affect you
  • Complaint: File a complaint about our privacy practices

How to Exercise Your Rights

To exercise any of these rights, please contact our Privacy Officer using the contact information provided below. We will respond to your request within 30 days.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal requirements:

  • Medical Records: Retained for a minimum of 7 years as required by Mexican law
  • Payment Information: Retained for tax and accounting purposes as required by law
  • Website Data: Retained for analytical purposes, typically 2 years
  • Marketing Communications: Until you unsubscribe or request deletion

8. International Data Transfers

As an international medical facility, we may transfer your information across borders for treatment purposes. We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your information.

9. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Our Privacy Officer

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact our Privacy Officer:

Email Privacy Officer

[email protected]

Phone Support

+52 (81) 8380-3000

Mailing Address:

Elicells Privacy Officer
Moll del Valle, Calz. del Valle 400-Local 7, Planta Baja,
Del Valle, 66220 San Pedro Garza García, N.L., Mexico

We are committed to protecting your privacy and complying with all applicable privacy laws and medical confidentiality standards in Mexico and internationally.